Graphic Design
Thursday, August 11th, 2011
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Too often, we receive direct mail that’s offensive to the eye.
Big blocks of text crowd the page. Narrow left and right margins choke the life from the words. And small sans serif type makes the copy difficult to read.
Visually, these letters are uninviting.

Tips to Increase Readership
Graphic designers may love the look of grey-colored type, but readers need text printed with high contrast. Illustrations and graphics can enhance a mailing, but when overused they pull the reader’s eye in so many directions that it’s virtually impossible
What might appeal to someone’s sense of design doesn’t necessarily help the reader. And with only a few seconds to capture the reader’s attention, any distraction to the eye flow can doom the mailing.
Even when you mail award-winning copy with an offer that meets the recipient’s every need, few people—even those who respond to your mailing—will read the entire direct mail letter. But when you follow a few proven techniques, you can lead more readers to the letter’s most (more…)
Tags: copy editor, direct mail design, direct mail graphics, direct mail readership, direct mail response, direct mail response rates, direct mail strategy, direct mail testing, editing copy, how edit direct mail, how increase readership, increase direct mail response
Posted in Copywriting, Graphic Design, Strategy, Testing, Thought Provoking | No Comments »
Tuesday, May 17th, 2011
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Too often, people and organizations put all their attention into getting the big things right, but ignore the details.
There’s a word to describe this. It’s “mediocrity.”

Giving attention to the details can’t ensure your success, but ignoring the small stuff can quickly bring about your downfall.
Every detail has bottom-line repercussions and it’s irresponsible to think of any aspect of direct mail as trivial, unimportant or inconsequential.
Here are a few fine points often overlooked in a mailing. None will ensure your success, but collectively, they can make a huge difference in your (more…)
Tags: direct mail copywriting, direct mail graphics, direct mail readership, direct mail response, direct mail strategy, direct mail testing, how increase readership, increase direct mail response, test direct mail
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Tuesday, April 12th, 2011
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With direct mail, it’s often said, “The letter sells while the brochure explains.” With this in mind, it’s important not to let your explanation get in the way of making the sale.
I do a lot of “Beat the Control” work, and whenever I’m up against a package that includes a brochure, my first instinct is to test eliminating the brochure. More times than not, dropping the brochure will increase the mailing’s response.
Why? Because when people are reading your brochure, they aren’t responding. Too often, the brochure becomes a distraction and diverts the reader’s attention from the letter’s call to action.
Yet, there are times when it makes sense to test a brochure.
With some products and services, you can better communicate their benefits with a picture, illustration or (more…)
Tags: direct mail, direct mail brochure, direct mail design, direct mail graphics, direct mail response, direct mail strategy, direct mail testing, increase direct mail response
Posted in Copywriting, Graphic Design, Miscellaneous, Strategy | No Comments »
Wednesday, March 9th, 2011
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Whether you call it an order form, a response form or a response device, it’s one of the most crucial components of any direct response mailing.
The response form is the tool the prospect uses to complete the sale. Yet when creating a new direct mail package, we don’t always give the order form the time, attention and respect it deserves.
Too often, we write copy that excites readers and motivates them to accept our offer only to lose the sale (or contribution) with simple, easy-to-correct design flaws in the order form.
Here are 18 tested and proven ideas you can use to make your response form more profitable. (more…)
Tags: direct mail, direct mail copywriting, direct mail order form, direct mail reply form, direct mail response device, direct mail strategy, direct mail testing, increase direct mail response
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Tuesday, February 22nd, 2011
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When receiving direct mail, the outer envelope is the first thing we see. Yet too often, its design is an afterthought.
But without a convincing envelope, even the strongest offer and best-written copy will take a quick, one-way trip to the trash.
When creating a new direct mail package, I try to think like a door-to-door salesperson. The outer envelope is my knock on the door and how effectively I use it, will determine the mailing’s success.
ELEMENTS OF THE ENVELOPE
Eye-study research reveals that recipients will spend no more than 7 seconds deciding whether to open the outer envelope. Fortunately, we have five tools we can use to convince the recipient to look inside. These are (more…)
Tags: direct mail, direct mail design, direct mail strategy, direct mail testing
Posted in Copywriting, Graphic Design, Strategy, Testing, Uncategorized | No Comments »
Wednesday, December 1st, 2010
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When times get tough, everyone wants to cut direct mail costs. After all, if we can bring in the same amount of money and spend less, our profits increase.
And there are ways to cut costs without necessarily hurting the effectiveness of your mailing.

Cut Costs or Make Money?
You can, for example, trim your package format by ¼ inch or so to make it run better on your printer’s press, use a cheaper paper, test smaller formats, omit package inserts or eliminate the premium.
But don’t act too quickly.
Before getting caught up in the rush to cut expenses, we need to remember the objective (more…)
Tags: cost of direct mail, direct mail, direct mail response, direct mail strategy, direct mail testing, test direct mail
Posted in Copywriting, Graphic Design, Premiums, Strategy, Testing, Uncategorized | No Comments »
Tuesday, September 21st, 2010
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Just about every direct mail copywriter can benefit from a good editor. Yet many decision makers who approve copy—clients, compliance officers, board members and managers—aren’t trained to edit the copywriter’s work. 
Here’s a simple 3-step method and checklist that might help.
Step 1
When reviewing a direct mail letter for the first time, sit on your hands.
One of the biggest mistakes is to pick up your red pen before you’ve reviewed the complete mailing package. Checking for errors in grammar, spelling and sentence structure is essential. But when you proofread (more…)
Tags: copy editor, direct mail, direct mail copywriting, direct mail readership, direct mail response, direct mail strategy, direct mail testing, editing copy, how edit direct mail, increase direct mail response, test direct mail
Posted in Copywriting, Graphic Design, Miscellaneous, Strategy, Uncategorized | No Comments »
Tuesday, June 22nd, 2010
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What to test
In his book, Secrets of Successful Direct Mail, Dick Benson states, “Any idea you honestly believe can economically increase response is worth testing.”
The key words are “economically increase response.” But what is economical? Typically, the more dramatic a change you make in a package, the more dramatic the difference in results.
For example, when you need a breakthrough, test the components that have the greatest influence on the mailing’s success—lists, offer, format and copy. Forget about testing minor changes on page three or the color of the return envelope. Test big things for big results.
However, for clients mailing larger volumes, “tweaking” the control for incremental gains often makes sense.
For example, Client A and Client B both have an average response rate of 1%, with a $25 average transaction. Both test a new package that lifts results by 10%. The only difference is that Client A has an annual (more…)
Tags: direct mail, direct mail strategy, direct mail test, direct mail testing, test direct mail
Posted in Copywriting, Graphic Design, Miscellaneous, Strategy, Testing | No Comments »
Monday, March 15th, 2010
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Direct mail isn’t a complicated business. If you can get more people to read further into your letter, you’re going to achieve a greater response.
Successful direct mail is a conversation that motivates the reader to take a specific action. If we can get the prospect to listen more, or in our case read further along in our letter, we’ll have a greater chance of getting them to take the desired action.
Here are 18 proven ways you can increase readership of your direct mail letters and (more…)
Tags: direct mail, direct mail copywriting, direct mail readership, direct mail response, direct mail strategy, direct mail testing, how increase readership
Posted in Copywriting, Graphic Design, Testing | No Comments »
Wednesday, December 9th, 2009
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The response device is one of the most important components of the mailing. After all, it’s used to complete the sale.
Yet too often, the response device is the last thing we get to when creating the package. Consequently, it’s rushed and doesn’t get the attention it deserves.
We work hard to make sure our envelope design grabs the reader’s attention. And we work and rework our letter copy until we get the reader fired up and ready to part with their money. Unfortunately, the sale is often lost once the (more…)
Tags: direct mail design, direct mail reply form, direct mail response device, direct mail response form, direct mail strategy, direct mail testing, increase direct mail response
Posted in Copywriting, Graphic Design, Resource Center, Testing | No Comments »